The Brand House Collective, Inc
Price History
Company Overview
Business Model: Kirkland’s, Inc. is a specialty retailer of home décor and furnishings in the United States. As of February 1, 2025, the Company operated 317 stores across 35 states and an e-commerce website, www.kirklands.com, under the Kirkland’s Home brand. The Company's core value proposition is to provide customers with a curated, affordable selection of home décor and furnishings, coupled with inspirational design ideas, to create an engaging shopping experience.
Market Position: The Company operates in a highly competitive retail market for home furnishings, competing with a diverse group of retailers including specialty stores, department stores, discount stores, catalog, and internet-based retailers. Key competitive factors include merchandise selection, price, customer service, visual appeal of stores, and convenient locations. Kirkland’s, Inc. believes it competes effectively through its experience in identifying quality and stylish merchandise, value pricing, appealing visual presentation, and an engaging shopping experience. Many competitors possess substantially greater financial, marketing, and other resources.
Recent Strategic Developments:
- Strategic Partnership with Beyond, Inc.: On October 21, 2024, Kirkland’s, Inc. entered into a strategic partnership with Beyond, Inc. to foster collaboration and drive growth. This involved a $17 million term loan credit agreement (Beyond Credit Agreement), an $8 million subscription agreement (Beyond Subscription Agreement), a seven-year collaboration agreement (Collaboration Agreement), and a trademark license agreement (Trademark License Agreement). The $17 million from the Beyond Credit Agreement was used to repay an existing $12.0 million FILO Term Loan and reduce borrowings under the Company's revolving credit facility. Following shareholder approval on February 5, 2025, the $8 million equity purchase and mandatory conversion of the convertible term loan resulted in Beyond, Inc. being issued 8,934,465 shares of Kirkland’s, Inc. common stock.
- Brand Expansion and Store Optimization: Under the Trademark License Agreement, Kirkland’s, Inc. has the exclusive license to operate small format, neighborhood brick-and-mortar stores and "Shops-within-a-Shop" under licensed Beyond, Inc.-owned trademarks, including Bed Bath & Beyond, Buy Buy Baby, and Overstock. The Company may also sell Bed Bath & Beyond branded merchandise in existing Kirkland’s Home stores. In fiscal 2025, Kirkland’s, Inc. plans to open new locations or convert existing ones to these Beyond, Inc. brands and anticipates closing approximately 15 to 20 underperforming Kirkland’s Home locations to improve profitability.
- Business Strategy Refinement: In fiscal 2024, the Company rebalanced its value proposition by moderating growth in high-ticket categories and maximizing its position in value home accents, seasonal décor, and gifts. Fiscal 2025 initiatives include eliminating SKUs that do not meet margin standards after shipping, handling, and returns, expanding product categories to drive average order value, and reallocating lower-priced inventory to brick-and-mortar stores to maximize Buy Online Pick-up In Store (BOPIS) capabilities.
- E-commerce Consolidation: In 2023, the Company closed its North Las Vegas, Nevada and Winchester, Virginia e-commerce order fulfillment centers, consolidating all e-commerce fulfillment into its Jackson, Tennessee distribution facility to reduce fixed costs and streamline operations.
Geographic Footprint: As of February 1, 2025, Kirkland’s, Inc. operated 317 stores across 35 states in the United States. The store network includes 274 "power" strip or "lifestyle" centers, 22 freestanding locations, 11 mall locations, and 10 outlet centers. The states with the highest store concentrations are Texas (49), Florida (22), Georgia (21), North Carolina (19), and Tennessee (19).
Financial Performance
Revenue Analysis
| Metric | Current Year (FY2024) | Prior Year (FY2023) | Change |
|---|---|---|---|
| Total Revenue | $441.4 million | $468.7 million | -5.8% |
| Gross Profit | $122.0 million | $127.0 million | -3.9% |
| Operating Income | -$14.0 million | -$24.4 million | +42.5% |
| Net Income | -$23.1 million | -$27.8 million | +16.6% |
Profitability Metrics:
- Gross Margin: 27.6% (FY2024), 27.1% (FY2023)
- Operating Margin: -3.2% (FY2024), -5.2% (FY2023)
- Net Margin: -5.2% (FY2024), -5.9% (FY2023)
Investment in Growth:
- R&D Expenditure: Not explicitly stated as a separate line item.
- Capital Expenditures: $2.4 million (FY2024)
- Strategic Investments:
- Existing store refreshes, remodels and maintenance: $1.6 million (FY2024)
- Technology and omni-channel projects: $0.5 million (FY2024)
- New and relocated stores: $0.4 million (FY2024)
Business Segment Analysis
Kirkland’s Home (Consolidated)
Financial Performance:
- Revenue: $441.4 million (-5.8% YoY)
- Operating Margin: -3.2% (improved from -5.2% YoY)
- Key Growth Drivers: The decrease in net sales was primarily due to a non-comparable sales decrease of $18.1 million (related to store closures and one less week in fiscal 2024) and a consolidated comparable sales decrease of $9.2 million. On a 52-week comparison, consolidated comparable same-store sales (including e-commerce) decreased 2.0% for fiscal 2024, driven by a decrease in average ticket in stores and online, and e-commerce traffic, partially offset by an increase in store traffic and conversion. Gross profit margin improved by 50 basis points due to favorable outbound freight costs, distribution center costs, and depreciation expense, partially offset by unfavorable store occupancy expense and lower merchandise margin. Operating loss improved by $10.4 million due to lower operating costs.
Product Portfolio:
- Major product lines and services: Holiday Décor, Furniture, Textiles, Decorative Accessories, Art, Home Fragrance, Ornamental Wall Décor, Mirrors, Floral, Housewares, Lighting, Outdoor, and Gift.
- Fiscal 2024 sales contribution by category: Holiday Décor (22%), Furniture (14%), Textiles (11%), Decorative Accessories (9%), Art (7%), Home Fragrance (7%), Ornamental Wall Décor (6%), Mirrors (5%), Floral (5%), Housewares (4%), Lighting (4%), Outdoor (3%), Gift (3%).
- Merchandise categories performing below prior period levels in fiscal 2024 included furniture, mirrors, wall décor, and art. Categories performing above prior period levels included gift, holiday, fragrance, and floral.
- The Company offers an extended assortment of merchandise online, including online-exclusive items.
Market Dynamics:
- E-commerce sales constituted 23.5% of total net sales in fiscal 2024, a decrease from 25.8% in fiscal 2023.
- The Company plans to open new locations or convert existing ones to Bed Bath & Beyond, Buy Buy Baby, or Overstock branded stores in fiscal 2025, and anticipates closing approximately 15 to 20 underperforming Kirkland’s Home locations.
Capital Allocation Strategy
Shareholder Returns:
- Share Repurchases: Kirkland’s, Inc. did not repurchase any shares of common stock in fiscal 2024 or fiscal 2023. Approximately $26.3 million remains under the January 6, 2022 share repurchase plan.
- Dividend Payments: No dividends have been declared on any class of common stock since fiscal 2015.
- Dividend Yield: 0%
- Future Capital Return Commitments: The Company's senior credit facility and the Beyond Credit Agreement restrict its ability to pay cash dividends or repurchase common stock.
Balance Sheet Position:
- Cash and Equivalents: $3.8 million (FY2024)
- Total Debt: $59.2 million (FY2024), net of unamortized debt discount and issuance costs. This includes $43.0 million on the revolving line of credit, $8.5 million Non-Convertible Term Loan, $8.5 million Convertible Term Loan, and $4.0 million in Collaboration Agreement fees (debt financing).
- Net Cash Position: -$55.4 million (Total Debt less Cash and Equivalents).
- Credit Rating: Not disclosed.
- Debt Maturity Profile: Total scheduled maturities of debt are $67.6 million. Key maturities include $52.2 million in 2025, $1.2 million in 2026, $1.2 million in 2027, $9.7 million in 2028, and $1.2 million in 2029.
- Going Concern Uncertainty: The Company's independent registered public accounting firm included an explanatory paragraph in its FY2024 report regarding substantial doubt about Kirkland’s, Inc.'s ability to continue as a going concern. This is due to recurring operating losses, a working capital deficiency, and insufficient near-term liquidity, which also results in a violation of affirmative covenants under the revolving credit facility and the Beyond Credit Agreement. The Company is actively seeking waivers from its lenders. As a result, outstanding borrowings under these agreements are classified as current on the consolidated balance sheet as of February 1, 2025, except for the Convertible Term Loan which converted to equity on February 5, 2025.
Cash Flow Generation:
- Operating Cash Flow: -$19.3 million (FY2024), compared to -$14.5 million (FY2023). The increased cash used in operations in fiscal 2024 was primarily due to rising inventory levels compared to decreasing levels in fiscal 2023, partially offset by fewer rent payments and improved operating performance.
- Free Cash Flow: Not explicitly stated, but given negative operating cash flow and capital expenditures, free cash flow is negative.
- Cash Conversion Metrics: The Company ended fiscal 2024 with higher than anticipated inventory levels due to lower sales in the latter half of the year and fluctuations in receipt timing.
Operational Excellence
Production & Service Model: Kirkland’s, Inc.'s merchandising strategy focuses on offering elevated style at an amazing value, with a passion for seasonal color and design direction. The Company works with global partners to develop and source quality home décor, furnishings, and gifts, maintaining an affordable pricing strategy. Visual merchandising aims to inspire customers with lifestyle settings and impactful key item placements. Store operations are designed to provide an inspiring shopping experience, optimize product placement, and maximize sales and operating efficiencies, with training focused on customer design assistance and operational efficiency.
Supply Chain Architecture: The Company employs a comprehensive approach to supply chain management, continuously evaluating and enhancing its infrastructure and warehouse management system to support both store and e-commerce fulfillment. In 2023, e-commerce fulfillment was consolidated into the Jackson, Tennessee distribution facility.
Key Suppliers & Partners:
- Suppliers: Purchases merchandise from approximately 180 vendors, with no single vendor representing more than 10% of purchases in fiscal 2024. A core group of approximately 80 vendors accounted for about 92% of merchandise purchases.
- Sourcing: The global sourcing team has diversified purchases from primarily Chinese vendors to suppliers in multiple countries. Direct sourcing accounted for approximately 49% of merchandise purchases in fiscal 2024. Three sourcing agents assist with activities in China, India, Southeast Asia, and Europe.
- Logistics: Third-party carriers are utilized for transportation from distribution centers to stores, primarily through direct, full truckload deliveries to reduce costs and improve scheduling.
Facility Network:
- Manufacturing: For fiscal 2024, manufacturing countries of origin for merchandise receipts were approximately 71% China, 14% India, 6% United States, 6% Vietnam, and 3% other countries.
- Distribution:
- Jackson, Tennessee: Main retail distribution center (771,000 sq ft) servicing approximately 70% of stores and all e-commerce fulfillment.
- Lancaster, Texas: Third-party operated retail fulfillment facility (200,000 sq ft) servicing the remaining 30% of stores.
- West Coast Distribution: A third-party operated west coast distribution operation provides control of merchandise at the port for direct allocation.
- Corporate Office: Leases approximately 49,000 square feet of office space in Brentwood, Tennessee.
- All store and distribution locations are leased.
Operational Metrics:
- Store Count: 317 stores as of February 1, 2025 (down from 330 in FY2023).
- Average Square Footage per Store: 8,123 sq ft (FY2024).
- Distribution Center Costs (excluding depreciation): $22.4 million (FY2024), $25.9 million (FY2023).
Market Access & Customer Relationships
Go-to-Market Strategy:
- Distribution Channels: Kirkland’s, Inc. employs an omni-channel strategy, engaging customers across in-store, online, mobile, and social media channels. Online fulfillment options include direct delivery from warehouses or vendors, ship-to-store, and Buy Online Pick-up In Store (BOPIS) programs. E-commerce sales represented 23.5% of net sales in fiscal 2024.
- Marketing Strategy: The Company's marketing aligns with its "Curated Design, Amazing Value" brand positioning, focusing on customer retention and new customer acquisition. Efforts include digital marketing, paid search, social media, and targeted email communications.
- Loyalty Program: The K-club loyalty program rewards customers with points on qualifying purchases, converted into certificates for future purchases, along with birthday surprises and special offers.
- Private Label Credit Card: Through a partnership with Wells Fargo, the Company offers a private label credit card with financing options, including "6-months no interest" for purchases over $250 and "12-months no interest" for purchases over $500.
Customer Portfolio:
- Strategic Partnerships: The strategic partnership with Beyond, Inc. aims to leverage their customer base and expand Kirkland’s, Inc.'s brand reach.
- Customer Concentration: Not explicitly disclosed.
Geographic Revenue Distribution: Not explicitly disclosed in the filing.
Competitive Intelligence
Market Structure & Dynamics
Industry Characteristics: The retail market for home furnishings is highly competitive and cyclical, heavily dependent on overall consumer spending, disposable income, and housing market trends. The e-commerce industry has seen substantial sales growth, leading to new competitors, discount retailers, and increased competition from established companies.
Competitive Positioning Matrix:
| Competitive Factor | Company Position | Key Differentiators |
|---|---|---|
| Technology Leadership | Moderate | Ongoing investment in information technology systems for sales, warehousing, distribution, purchasing, inventory control, and e-commerce. Leveraging Beyond, Inc.'s expertise to enhance site experience and conversion. |
| Market Share | Competitive | Operates 317 stores and an e-commerce platform. Faces competition from larger retailers with greater resources. |
| Cost Position | Competitive | Focus on operational efficiency, supply chain efficiency, and cost containment. Implemented expense reductions across corporate overhead, store payroll, marketing, and third-party technology. |
| Customer Relationships | Moderate | K-club loyalty program and private label credit card aim to foster stronger customer relationships. Emphasizes an engaging shopping experience and curated assortments. |
Direct Competitors
Primary Competitors: HomeGoods, HomeSense, Walmart, World Market, Crate & Barrel, Williams-Sonoma, Inc., Hobby Lobby, At Home, Target, Ebay, Amazon, and Wayfair.
Emerging Competitive Threats: New entrants in the e-commerce space, discount retailers offering similar products at reduced prices, and established companies with aggressive pricing and marketing strategies.
Competitive Response Strategy: Kirkland’s, Inc. is responding to competitive pressures through its strategic partnership with Beyond, Inc. to expand its brand portfolio and leverage new distribution channels. The Company is also focused on improving profitability by optimizing its store footprint (closing underperforming stores and converting others to new brands), rationalizing SKUs, expanding product categories to increase average order value, and enhancing its omni-channel experience. Diversification of sourcing to mitigate tariff risks and continuous investment in IT infrastructure are also key components of its strategy.
Risk Assessment Framework
Strategic & Market Risks
Market Dynamics: The Company faces risks from challenging macroeconomic conditions, including inflationary pressures, high interest rates, and declines in discretionary consumer spending. Its performance is highly correlated with consumer disposable income and housing market trends. Failure to anticipate and respond to changing merchandise trends and consumer demands could lead to reduced sales, higher inventory, and increased markdowns. Technology Disruption: The rapidly evolving omni-channel retail environment requires continuous investment in technology. Risks include insufficient or untimely investments, website downtime, security breaches, and the inability to attract and retain skilled technical employees. Customer Concentration: A major shift in consumer demand away from home décor could materially adversely affect the business.
Operational & Execution Risks
Supply Chain Vulnerabilities: The Company is dependent on a large number of vendors with no long-term commitments, posing risks of supply disruptions or price increases. A significant portion of merchandise (71% in FY2024) is sourced from China, exposing the Company to risks from changes in import duties, quotas, trade restrictions, and geopolitical events. Disruptions in distribution facilities due to natural disasters, labor issues, or shipping problems could impact inventory levels and sales. Inventory Management: Inefficient inventory management, including overstocking unpopular products or shortages of popular items, can negatively impact financial results. Inventory loss and theft (shrinkage) also pose a risk. Merchandise Returns: Higher-than-expected merchandise returns due to product quality, changes in policy, or economic conditions could adversely affect financial results. IT Systems: Reliance on existing information systems for all major business aspects makes the Company vulnerable to obsolescence, interruption, and damage from various threats, including cyberattacks.
Financial & Regulatory Risks
Market & Financial Risks: Insufficient cash flows from operations and substantial utilization of its secured revolving credit facility pose liquidity risks. The Company's high level of indebtedness ($59.2 million as of Feb 1, 2025) increases its vulnerability to adverse economic conditions and limits financial flexibility. The independent auditor's going concern qualification highlights significant financial uncertainty. The Company is exposed to interest rate risk on its variable-rate debt and purchase price volatility from merchandise, freight, and fuel costs. The market price of its common stock is highly volatile. Regulatory & Compliance Risks: The Company is subject to numerous federal, state, and local regulations, including those related to consumer products, labor, data privacy, and environmental standards. Changes in these regulations or non-compliance could result in significant fines, penalties, and reputational damage. Tariffs, particularly on Chinese goods, continue to impact costs and profitability. Legal Proceedings: The Company is involved in ongoing litigation, including class action lawsuits related to wage and hour violations and a breach of contract claim. The outcomes of such proceedings are uncertain and could materially affect financial condition or reputation.
Geopolitical & External Risks
Geopolitical Exposure: Natural disasters, pandemic outbreaks, global political events, war, and terrorism could disrupt business operations, supply chains, and consumer demand, leading to lower sales and increased costs. Trade Relations: Changes in trade relations and conditions between the United States and foreign countries, particularly China, could lead to increased costs or reduced inventory availability.
Innovation & Technology Leadership
Research & Development Focus: Kirkland’s, Inc. invests in information technology to manage merchandise, pricing, and distribution, improve operating efficiencies, and support omni-channel operations. Core technology areas include merchandise management, point-of-sale, e-commerce platform, order management, warehouse management, financial systems, and labor management tools. The Company's innovation pipeline focuses on ongoing hardware and software evaluations, refreshes, and upgrades to enhance system functionality, security, and performance, supporting omni-channel expansion and business intelligence.
Intellectual Property Portfolio:
- Trademark Strategy: The Company holds several registered trademarks with the United States Patent and Trademark Office, including KIRKLAND’S®, KIRKLAND’S HOME®, and others, which are important for its merchandising and marketing strategy. The Company is not aware of any claims of infringement or other challenges to its trademarks in the United States.
- Licensing Programs: The Trademark License Agreement with Beyond, Inc. grants Kirkland’s, Inc. the exclusive license to operate small format, neighborhood brick-and-mortar retail stores and "Shops-within-a-Shop" locations under licensed Beyond, Inc.-owned trademarks (Bed Bath & Beyond, Buy Buy Baby, Overstock).
Technology Partnerships: The Company relies on certain vendors to maintain and upgrade its IT systems and licenses software programs from independent developers. The strategic partnership with Beyond, Inc. is intended to leverage their expertise and partnerships to enhance the e-commerce site experience and improve conversion.
Leadership & Governance
Executive Leadership Team
| Position | Executive | Tenure | Prior Experience |
|---|---|---|---|
| Chief Executive Officer | Amy E. Sullivan | Promoted Feb 2024 | President, Chief Operating Officer (since Apr 2023); Senior Vice President, Chief Merchandising and Stores Officer (since Feb 2022); Vice President of Merchandising (Oct 2021-Jan 2022); Divisional Merchandising Manager (Mar 2012-Oct 2021) at Kirkland’s, Inc. Held merchandising leadership roles at Lane Bryant, Lands’ End, Express, Kohl’s, and JCPenney. |
| Chief Financial Officer | W. Michael Madden | Since Aug 2022 | Chief Financial Officer at Priam Properties; over 18 years in various senior leadership and executive roles at Kirkland’s Home. |
| Senior Vice President, Chief Transformation Officer | Melody R. Jubert | Promoted Nov 2024 | Senior Vice President of Operations (since Nov 2023) at Kirkland’s, Inc. Over 21 years in senior leadership and executive roles at Chico’s FAS, Inc. |
Leadership Continuity: The leadership team focuses on human capital assets, capability development, and succession planning, regularly reviewing talent development plans for all functions.
Board Composition: The Board of Directors has adopted a Code of Business Conduct and Ethics. The Audit Committee provides oversight of the Company’s management of cybersecurity risk, reviewing risks, incidents, audits, assessments, and compliance quarterly.
Human Capital Strategy
Workforce Composition:
- Total Employees: Approximately 4,010 as of February 1, 2025.
- Geographic Distribution: Approximately 3,690 employees work in stores, 165 in distribution centers, and 155 in corporate support functions.
- Skill Mix: The Company depends on attracting and retaining qualified corporate personnel, distribution center employees, district and store managers, and sales associates.
- Unionization: None of the employees are unionized or covered by a collective bargaining agreement.
Talent Management: Acquisition & Retention: The Company's success relies on its ability to attract, retain, and motivate quality employees. Recruitment is managed by district managers for store managers and by store managers for store employees, with an emphasis on internal promotions and external recruiting. The Company offers competitive pay and benefits, including base pay plus performance-based bonuses for management, hourly wages with contests/rewards for non-management, a 401(k) plan with a 100% company match up to 4% of eligible compensation, health insurance cost sharing, and merchandise discounts. Diversity & Development: The Company recruits regardless of race, gender, ethnicity, or other protected traits. Training programs include "K University" for store employees, designated "training stores" for store managers, and corporate/distribution center training. An employee engagement committee works to improve employee engagement and satisfaction.
Environmental & Social Impact
Environmental Commitments: Kirkland’s, Inc. has made ESG a focus, with sustainability increasing in significance as the business evolves. However, as all properties are leased, the Company has limited direct actions regarding environmental sustainability issues. It aims to ensure future changes to stores or any real property acquisitions are done in a socially and environmentally responsible manner.
Supply Chain Sustainability: The Company does not control the labor and environmental practices of its vendors or manufacturers. It acknowledges the risk of violations of labor, safety, and environmental laws by third parties, particularly given that most products are manufactured overseas.
Social Impact Initiatives: A sustainability pledge is to strengthen local communities, supported by various corporate giving initiatives.
Business Cyclicality & Seasonality
Demand Patterns: Kirkland’s, Inc. experiences substantial seasonal fluctuations in net sales and operating results, a typical pattern for its segment of the retail industry. The fourth quarter of the fiscal year, encompassing the fall selling season, Thanksgiving, and Christmas, historically contributes a disproportionate amount of net sales, net income, and cash flow. Operating results can also fluctuate due to store closings/openings, customer traffic changes, holiday timing shifts, and competition. Economic Sensitivity: The Company's performance is subject to worldwide economic conditions and their impact on discretionary consumer spending. Purchases of home décor and furnishings are highly correlated with cycles in consumers’ disposable income and trends in the housing market.
Planning & Forecasting: In anticipation of the increased sales activity during the fourth quarter, the Company purchases large amounts of inventory and hires temporary employees.
Regulatory Environment & Compliance
Regulatory Framework: Kirkland’s, Inc. must comply with numerous federal, state, and local regulations covering consumer products, advertising, labor, data protection, intellectual property, environment, and taxes, as well as U.S. customs laws for merchandise imports. Changes in these regulations or non-compliance could result in significant expenses, fines, penalties, and litigation. Trade & Export Controls: The Company is exposed to risks from changes in import duties, quotas, and trade restrictions. Approximately 71% of fiscal 2024 merchandise purchases were from China, making the Company vulnerable to tariffs (e.g., the 145% tariff rate on Chinese goods) and other trade barriers, which could increase costs and reduce sales or margins. Legal Proceedings: The Company is currently involved in material legal proceedings, including class action lawsuits related to wage and hour violations (Miles v. Kirkland’s Stores, Inc. and Sicard v. Kirkland’s Stores, Inc.) and a breach of contract claim (Rugs America Corp. v. Kirkland’s, Inc.). While management believes it is unlikely these will have a material effect beyond insurance coverage, outcomes are uncertain and could impact financial condition or reputation.
Tax Strategy & Considerations
Tax Profile: Kirkland’s, Inc. recorded an effective tax rate of (1.4)% in fiscal 2024. The Company has a full valuation allowance against its deferred tax assets ($26.3 million as of February 1, 2025) due to uncertainty regarding their realization, stemming from a three-year cumulative loss before income taxes. The Company has a $73.1 million federal net operating loss carry-forward (which does not expire) and $56.5 million in state net operating loss carry-forwards (expiring between 2038 and 2043). A state tax refund was received in fiscal 2024 due to a change in state tax law. The Company has no unrecognized tax benefits.
Insurance & Risk Transfer
Risk Management Framework: Kirkland’s, Inc. predominantly self-insures its workers’ compensation and general liability programs, maintaining reserves of $3.8 million for these as of February 1, 2025. It also maintains self-insurance reserves for employee medical insurance ($0.4 million). The Company holds a cyber insurance policy to cover material IT security incidents. Subsequent to February 1, 2025, the Company dissolved a non-depleting collateral trust and posted a $4.3 million letter of credit under the 2023 Credit Agreement for its workers’ compensation and general liability insurance provider. The Company generally seeks contractual indemnification and insurance coverage from its suppliers for product liability claims.